- All sales are final once web orders are placed.
- No cancellations can be made for custom orders.
- All custom piece(s) is (are) made to specification and return or exchange will not be accepted. No exceptions.
- Any parts which arrive damaged and are reported within 7 days of the delivery date will simply be replaced to ensure your complete satisfaction.
- 10-12 weeks may be required for delivery for custom orders. Delays in shipment are beyond our control. No responsibility is assumed for delays occasioned by failure of delivery companies to meet commitments or for any other reasons or cause beyond the control of Stools Canada.
- Signature is mandatory. A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home.
- For warranty to be in effect, goods must have been used for its intended purpose through normal use. Defects resulting from negligence, misuse, accidents, discolouration from sunlight, abnormal wear and tear, fading or shrinkage / rippling of any fabric, or if used for commercial purposes are not covered by warranty.
- Screen colors may display altered material colors, material samples are for reference only.
- Please retain your original sales invoice as proof of purchase for manufacturer warranty.
- Please enter your delivery address carefully. Additional shipping costs may be incurred if we are provided with an incorrect shipping address.